Kia ora whānau, 

We’re excited to announce the introduction of a new Request Insurance Refund form and process to help streamline refund requests related to your insurance cover. 

When seeking an insurance refund, please remember the following key points: 

• Submit your request using the new form, and ensure you attach whānau hui minutes confirming the need for a refund (note that this is a new requirement). 

• Before completing the form, take a moment to review what information is needed and gather any supporting documents to streamline the process. 

• Promptly notify the Trust in writing about any changes to your insured assets – such as selling a waka or ending a waka lease – so these changes can be reflected in your insurance cover and refunds processed accordingly. Please email [email protected] with any changes to your assets. 

• Refunds will generally only be processed within the past 12 months. We aim to handle submitted requests within 4-6 weeks. 

• You will be notified by Procurement of the outcome of your request, and if approved, a remittance advice with the reference “Ins. Refund” will be issued once payment is processed. 

Remember to maintain your asset register and keep your accountant informed of any asset sales, disposals, or purchases throughout the year. 

For more information and to access the Request Insurance Refund form, please visit the insurance section of the Processes and Procedures page on our website.
 

Ngā mihi nui,
Te Kōhanga Reo National Trust